DevProv+
DevProv+ | Suite of Services
DEVICE PROVISIONING, CONFIGURATION, & SUPPORTMCA’s CNS team offers DevProv+. DevProv+ is a suite of WWAN services designed to reduce your total cost of ownership and increase efficiency of your IoT deployment by providing pre-deployment. DevProv+ ensures that your devices are simmed, activated, firmware updated and shipped configured to your template-password specifications and connected to your carrier’s network.
DevProv+ Components
Pre-Sale & Post-Sale ActivitiesPre-Sale Support
WWAN Provisioning Services- Carrier configuration & provisioning of your device
- Apply client supplied template and password
- Carrier and device asset report
- SIM insertion
- Pre-deployment firmware and radio module updates
- Affix asset tag
- Carrier network authentication
- Quality assurance testing
Post-Sale Support
Technical Support Services- Live USA-Based Phone and Email support:
- Hours: 8:00 AM - 5:30 PM EST
- Phone: (888) 550-8728
- Email: techsupport@callmc.com
- Carrier and Manufacturer Advocacy Services
- Devices Recovery and Re-Programming Services
- Online Access to Support Cases and RMA's
Support Plan Comparisons
DevProv(+) | Suite of Services
Incident-Based Support
Details & Packages AvailableAvailable Incident Packages
In the event you require service on devices without an active DevProv+ package, we offer Incident Packages to assist with cellular network connectivity issues. Incident packages are purchased in single and multi-incident plans.*
- 01INCIDENT - Support for 1 Incident
- 10INCIDENT - Support for 10 Incidents
- 25INCIDENT - Support for 25 Incidents
- 50INCIDENT - Support for 50 Incidents
*Devices purchased without provisioning are not configured prior to shipment and are not automatically eligible for MCA help desk support. Each device requiring assistance is counted as a single incident. Pricing for incident support options is available through your MCA CNS Account Manager. Engineering support and assistance will incur additional fees. Customers are responsible for all shipping and freight expenses.
Request a Quote
REQUEST A QUOTE
If you're interested in learning more about how we can help your organization engineer obtain our DevProv+ services, please fill out this contact form. An expert member of our team will reach out to you within 24 hours to discuss your needs.
For Immediate Assistance:
Call Us Toll-Free: (888) 550-8728
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