MultiTech MultiConnect Routers Power Remote Monitoring For Wastewater Treatment Facilities

Overview | Wastewater Treatment Facilities Require Innovative Technologies To Ensure Public Safety

Founded in 2002, an Ohio-based organization has pioneered cloud-based monitoring solutions for remote equipment and processes. One of their major areas of focus is ensuring that wastewater treatment and collection systems, storage tank monitoring, water treatment and distribution facilities, and other municipal suppliers have efficient, reliable, and secure systems.

Monitoring the flow of wastewater is a crucial yet often overlooked aspect of public health and environmental protection. Recent concerns about hygiene and health have brought wastewater management to the forefront, emphasizing the need for effective, risk-free wastewater processing. Municipalities face the challenge of controlling these systems and accessing operational data to improve workflow and ensure compliance. To use this data to ensure public health and environmental safety, wastewater facilities require the use of the latest and most innovative technologies available.

Challenge

Establishing Connectivity In Remote Areas

One of the major challenges in wastewater monitoring is obtaining accurate data communication throughout the entire process, particularly in areas with no reliable internet service. The Ohio-based organization sought a solution to expand its municipal clientele while improving data communication and access in both rural and urban locations. The key challenge was to establish continuous remote access to wastewater systems, even in areas lacking internet connectivity.

Solution

MultiTech MultiConnect Cellular Routers Facilitate Reliable Connectivity

To address these challenges, the business required a singular cellular device that met specific criteria: it needed to have an Ethernet port, a built-in PPP stack, standalone functionality, reliability, and cost-effectiveness. Furthermore, gaining continuous remote access using Device Manager was a top priority for the company's routers.

After evaluating various options, the company selected the MultiConnect® rCell 100 Series of industrial cellular routers. This series offered both serial and Ethernet interfaces optimized for machine-to-machine (M2M) or Internet of Things (IoT) applications. These routers provided an alternate solution to locations without conventional wired internet access, offering an easy and immediate fix.

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Results

Improved Customer Confidence and Satisfaction

The deployment of the MultiConnect® rCell 100 Series routers significantly improved the company's ability to monitor wastewater systems. The organization no longer needed to visit sites as frequently, as issues could now be resolved remotely, allowing them to save valuable time, resources, and funds on labor and materials.

This heightened response and correction time improved customer satisfaction and confidence. The company's CEO emphasized this solution's impact saying, "The heightened response and correction time improves customer satisfaction and confidence."

Benefits

The adoption of the MultiConnect® rCell 100 Series routers brought several key benefits to the organization and the municipalities it serves:

Improved Remote Monitoring

The company can now remotely monitor wastewater systems in locations with limited or no internet access, enhancing efficiency and reducing the need for physical site visits.

Cost-Effective Solution

The MultiConnect® rCell 100 Series routers offered a cost-effective alternative to other communication devices, helping the organization achieve its goals without exceeding budget constraints.

Enhanced Customer Satisfaction

Faster response and issue resolution times have improved customer satisfaction and confidence in the company's services.

About MCA and Our CNS Team

MCA is one of the largest and most trusted integrators in the United States, offering world-class voice, data, and security solutions that enhance the quality, safety, and productivity of customers, operations, and lives. More than 65,000 customers trust MCA to provide carefully researched solutions for a safe, secure, and more efficient workplace.

Our Cellular Networking Solutions (CNS) team (formerly known as USAT) is made up of certified experts in designing and deploying fixed and mobile wireless data connectivity solutions for public and private enterprises nationwide - complete with implementation, training, proof of concept (POC), system auditing, and on-site RF surveying services with optional engineering maintenance contracts.

Our extensive catalog of world-class routers, gateways, and software designed for remote monitoring and management in even the harshest environments allows us to deliver a full suite of reliable technologies capped with a service-first approach.