Cradlepoint’s Subscription Renewal Process and Policy
This document describes the Cradlepoint Subscription Renewal Process and how Customers will receive notifications that it is time to place a renewal order.
Cradlepoint offers subscriptions to the NetCloud Service as licenses to Essentials and Advanced Plans for Branch, Mobile, and IoT. In addition, licenses to the Zscaler Internet Security service and NetCloud Perimeter (NCP) Client are purchased as subscriptions.
For questions, please contact info@usatcorp.com.
Definitions
Ordering & Purchasing
- Cradlepoint sends an email notification to the Partner of Record (USAT) that includes a customer-specific Renewal Quote 90 days prior to any subscription expiration. No action should be taken until the Renewal Quote is received.
- Partner of Record works with the Customer Account Contact to place the Renewal Order using standard PO process.
- This PO must match the Renewal Quote provided from Cradlepoint Services Renewal team. If any adjustments are required, they must be made before the PO is issued so the order is not rejected.
- The Partner places the Renewal PO with an Authorized Cradlepoint Distributor (or Cradlepoint, depending on the reseller agreement), which must include the original Cradlepoint Renewal Quote number (SQ#).
- If no order is received 30 days prior to a subscription’s expiration, an email notification is sent to the Customer Account Contact (with a copy to the Partner of Record) with a Renewal Quote. This email notification includes a link to the Marketplace where customers can pay for the renewal with a credit card.
- The customer logs into NCM, accesses Marketplace, and pays for the subscription renewal. Refer to the following for more information about Cradlepoint Marketplace and placing an order:
- Getting Started with Cradlepoint Marketplace
- Cradlepoint Marketplace FAQ
- Processing a Subscription Renewal Order
- Once the customer makes the payment, their subscriptions will be updated in all systems quickly and securely.
If no order is received at subscription expiration, email notifications are sent one last time to both the Partner of Record and the Customer Account Contact.
- Expired subscription licenses will become Non-Compliant.
- Alerts (if configured) will also be sent to the Customer Account Contact about the 30-day remediation period before the device becomes Unlicensed.
For questions, please contact servicerenewal@cradlepoint.com.
Co-termination
Cradlepoint follows a “Year 1 co-termination policy” to make the renewal process for Cradlepoint customers more regular, with expected and predictable timelines and budgetary requirements. “Year 1” means that all subscriptions use the full initial term. “Co-termination” means that all a customer’s subscriptions expire on the same date. Without a co-term policy, customer subscriptions (over many devices and services) may expire periodically throughout the year, making budgeting and planning more difficult.
After the first year, co-term renewal orders are placed, purposefully adjusting the expiration to align with the next Renewal Anniversary Date. These co-term renewal quotes are sent with prorated terms and prorated “Special Pricing” so that the expirations all line up to the same date—the Co-Term End Date. Once the Co-Term End Date is established, all future renewals will be standard 1-year renewals.
Co-termination applies to all subscriptions for Essentials Plans, Advanced Plans, Zscaler service, and NetCloud Perimeter Clients.
Notification
Frequently Asked Questions
About USAT
USAT specializes in designing and deploying fixed and mobile wireless data connectivity solutions for public and private entities of all sizes — complete with implementation, training, proof of concept (POC), system auditing, and on-site RF surveying services with optional engineering maintenance contracts.
Our team not only helps you select, provision, and activate devices, we make sure they work in practical applications and real-life situations.
For over 25 years, USAT has provided cellular communications solutions for government agencies and private enterprises across the USA. With our extensive catalog of world-class routers, gateways, and software designed for remote monitoring and management in even the harshest environments — you can count on us to get and keep you connected.
Advanced always-on connectivity translates to less manual equipment maintenance, reduced downtime, and an overall increase in your business’s ROI. Contact the experts at USAT to learn how our wireless networking solutions can help meet your organization’s exacting needs.
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